BCA Consulting Data Services
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                                Terms of Service
                                       &
                            Service Level Agreement
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                            Last Update: June 3, 2024

INTRODUCTORY TERMS:
  BCA Consulting (the Company) is the publisher and operator of *.bcaconsulting.ca
  (the Site) whereby the Company makes certain data summary and visualization
  services (the Services) available to the Client.

  In this document, first-person pronouns (We, Us, Our, Ours, etc.) refer to
  the Company; and second-person pronouns (You, Yours, User, End-User, Their,
  etc.) refer to the Client.

  The terms "data" and "visualization" refer to sets of extracted and transformed
  data and the graphical representation of the data respectively.

PREFACE:
  This document will be amended from time to time and subcription based users
  will be notified.

THE SERVICE:
  The Service, provided by The Company, includes one or more of the following:

      * Provision of customized data sets.
      * Visualization of basic and customized datasets.
      * Monthly subscription based dataset access and visualization.
      * Automated data pipeline for always up-to-date datasets andn visualziations.

TERMS OF SERVICE:
  Upon violation of one or more of the terms listed below, the Company
  reserves the right to terminate all aspects of the Service.

  1. Clients shall comply with Canadian federal regulations and laws.
     Clients shall comply with their local jurisdiction's regulations and laws.

     a) These regulations and laws may include statues regarding file
        encryption, illegal content hosting, use taxes, denial-of-service
        attacks, spam origination, and import/export sanctions.

  2. Service termination may occur upon the Client's failure to pay invoices
     within one month of issuance.

SERVICE LEVEL AGREEMENT:
  1. Ideally, there will be no downtime or degradation of the Service.
     However, hardware and software failures may occur. The Company agrees to
     maintain at least 98% service uptime.

     If the Company fails to meet the service uptime agreement, users may
     submit a request to cancel their subscription. In general the Company
     will focus on ensuring appropriate remedial actions to meet Client's
     immediate needs.

  2. Maintenance:

    a) Clients will receive timely notice of emergency maintenance operations.
       For example: server hardware failure, software security updates etc.

    b) Clients will receive reasonable notice (at least one week) of scheduled
       maintenance operations. For example: hardware and/or software upgrades.